As a very small team of just 2 vets and 2 nurses with no reception staff, our focus has to be on providing high quality routine and preventative care. Therefore, there may occasionally be times that your cat needs to be seen when we are not available, just like most other clinics. But don’t worry, thanks to our network of other local friendly vets, we’ve got you covered! As a general rule, just remember:
If your cat is registered with us and has an emergency please ring us as usual, day or night, on
Emergencies during normal business hours
During our normal consulting hours (10am-3pm, M-F), we are happy to assist with most medical concerns, however there are a few occasions when we may refer your cat to a local clinic for emergency care or advanced diagnostics if we are unable to attend in time or feel their condition is not suitable for a home visit (blocked bladder, serious injury, x-rays etc). We are available by phone between 9am-5pm M-F and during these hours we will discuss all options with you when you ring. If your enquiry is urgent and we don’t pick up (we may be driving or with a patient), please leave a short message and ring back immediately so we know to stop what we are doing and answer the phone.
If for some reason we are not available by phone, we have an agreement with another local clinic who is able to see our patients during the day so please give them a ring in an emergency:
0208 337 2214
24 hour care available through Vets Now
If North Cheam is a considerable distance from you, please make a note of another local clinic that you could take your cat to in the event of a daytime emergency.
Out of hours emergencies
Outside of our normal hours, we now work with a fantastic mobile emergency vet service called Veteris, who will come to your home if needed overnight or over the weekend. You can reach them by calling our main number and choosing option 1 (outside or normal business hours), or you can contact them directly:
0203 808 0100
Available by phone 24/7
If you have an urgent medical concern out of hours, or you aren’t sure if your concern is urgent or not, please speak with Veteris and one of their vets or nurses will advise the best course of action, which may be an out of hours visit, a trip to the clinic, or simply to book a visit with us when we are next open.
Please note that like any mobile service, there may be times when Veteris is not able to get to you as quickly as you may like or need them to due to other visits some distance away. Therefore, if you feel your cat needs to be seen before they are able to get to you, please do not hesitate to use one of the clinics mentioned below instead.
Equally, if you would simply rather take your cat to a clinic out of hours, or if your cat’s condition means you have no choice but to take them to a clinic, please see below for a list of emergency vets in our practice area. You are welcome to visit whichever clinic you prefer, but please ring them ahead of time to let them know that you are coming in:
In East Molesey:
0208 946 4228
0208 127 0393
609–613 London Road, North Cheam, SM3 9DF (inside Maven Vets)
Available 7pm-8:30am and weekends, or ring Maven Vets above during the day
01883 744 812
Please be aware that out of hours veterinary care is more expensive than routine care, whichever option you choose.
If you require transportation, many taxis will take a cat in a basket but it is best to ring and check first. Alternatively, Duty of Care Pet Services on 07909 966892 or Veterinary Assist on 07961 952 379 or 07940 360 936 may be able to help.